When planning a flight, one of the first questions travelers ask is, “Is United Airlines a good airline?” With countless carriers competing for attention, choosing the right one can shape your entire travel experience. United Airlines, a major U.S. airline and member of the Star Alliance, operates thousands of flights daily. But how does it truly perform when it comes to comfort, service, reliability, and value?
This in-depth look breaks down United Airlines based on real traveler needs—helping you decide if it’s the right airline for your next trip.
To answer the question, “Is United Airlines a good airline?”, we need to understand the scope and scale of its operations.
Founded in 1926, United Airlines is one of the "Big Three" U.S. carriers, alongside American and Delta. Headquartered in Chicago, United operates more than 4,500 flights daily to over 300 destinations worldwide. Its global reach, thanks to its Star Alliance membership, makes it a top choice for international travelers.
With hubs in major cities like Chicago, Newark, Denver, Houston, and San Francisco, United offers strong domestic coverage, making it easier for passengers to find convenient flight options.
When evaluating “Is United Airlines a decent airline?”, the quality of its aircraft and onboard experience are key.
United has taken major strides to modernize its fleet. The airline has introduced new aircraft, like the Boeing 787 Dreamliner and the Airbus A321neo, which offer quieter cabins, better fuel efficiency, and enhanced passenger comfort.
United's standard economy seats are relatively average in terms of legroom and seat width. What sets it apart is the availability of features like USB ports and seatback entertainment on newer aircraft. The airline’s “Economy Plus” section offers extra legroom and preferred seating for a fee, which can significantly enhance comfort on long-haul flights.
One of the most notable improvements comes in the form of Polaris, United’s premium business class product. With lie-flat seats, Saks Fifth Avenue bedding, and elevated dining, Polaris is tailored for long-haul international travelers seeking comfort and privacy.
Onboard Amenities: From Wi-Fi to Dining
United Airlines has invested in upgraded inflight entertainment systems, seatback screens, and streaming options via the United app. Most aircraft now come equipped with Wi-Fi, with newer planes offering faster satellite-based internet.
When it comes to dining, United has improved its offerings—particularly in premium cabins. While economy meals may still be basic, international routes and premium services deliver thoughtfully curated menus with more variety and better presentation.
Passengers flying long-haul business or first class can expect multi-course meals, alcoholic beverages, and even lounge access before boarding.
One area that often comes under scrutiny when assessing “Is United Airlines a good airline?” is customer service. United has had its share of controversies in the past, most notably in 2017. However, the airline has made measurable improvements in response to passenger feedback.
Call center wait times have decreased, mobile app functionality has improved, and gate agents now have more tools to assist passengers. The mobile app allows users to rebook flights, check baggage status, and receive updates without needing to queue.